REFUND AND RETURN POLICY
At spider-hoodies.com, customer satisfaction is our top priority. We understand that sometimes issues may arise with your order, and we are here to help. Please read the following policy carefully to understand your rights and obligations regarding returns, cancellations, and refunds.
Order Cancellation Policy
- Cancellation Window: Orders placed on spider-hoodies.com can be canceled within 12 hours of purchase. If you wish to cancel your order, please contact our customer service team at info@spider‑hoodies.com with your order details as soon as possible.
- Restocking Fee: Please note that a $25.00 USD restocking fee will apply to all canceled orders. This fee will be deducted from the refund amount.
- After the 12-hour window, cancellations will no longer be possible as your order will have already been processed for shipment.
Return Policy
We offer a 30-day return period for products purchased from our website. If you are unsatisfied with your purchase, you may return the item under the following conditions:
- Eligibility for Returns:
- The product must be unused, in new condition, and in its original packaging.
- Items that show signs of wear, use, or damage will not qualify for a return.
- Initiating a Return:
- To start the return process, please contact our customer support team at info@spider‑hoodies.com within 30 days of receiving your product. Include your order ID, the reason for the return, and any relevant information.
- Our team will guide you through the return process and provide the correct return shipping address.
- Return Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part. In these cases, we will cover the return shipping fees.
- Return Authorization:
- Returns will not be accepted without prior authorization from our customer service team. Before sending back any product, ensure you have received the proper return instructions from us.
Refund Policy
- Refund Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund, and the amount will be credited back to your original payment method within 5 business days.
- Refund Timeline: While we process refunds promptly, it may take additional time for the refunded amount to appear in your account, depending on your bank or payment provider.
- Refund Status: If you have not received your refund after 5 business days, please contact us at info@spider‑hoodies.com to verify the status of your refund.
- Sale Items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges Policy
We do not offer product exchanges at this time. If you wish to exchange an item, you will need to follow our returns process to return the item for a refund and place a new order for the desired product.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Products that show visible signs of wear or damage.
- Items not in their original packaging or condition.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us at info@spider‑hoodies.com immediately upon receipt. We will arrange for the product to be replaced or refunded at no additional cost to you.
Return Address
Before sending any product back to us, you must contact info@spider‑hoodies.com to receive the correct return mailing address. Items returned without prior approval may not be accepted or refunded.
Contact Us
If you have any questions or need further assistance with our returns and refund policy, feel free to reach out to our customer support team at info@spider‑hoodies.com. We are here to assist you.
