Returns & Refunds

Updated October 16, 2026. Everything about cancelling, returning and getting your money back for orders placed on spider-hoodies.com.

The short version

  • You have 30 days from the day your order arrives to ask for a return.
  • The piece has to be unused, in new condition and back in its original packaging.
  • Email us before you ship anything: we reply with the return address and instructions.
  • Once a return is approved, the refund goes back to the card or PayPal account you paid with within 5 business days.

Cancelling an order

Changed your mind right after checkout? Orders can be cancelled within 12 hours of purchase. Write to [email protected] with your order number as soon as you can. After 12 hours the order is already being prepared for shipping and can no longer be cancelled; once it arrives, the return rules below apply.

How to send something back

  1. Email [email protected] within 30 days of receiving the order. Add the order number and the reason you are returning it.
  2. Wait for our reply with the return address and instructions. Parcels sent without our approval may be refused and not refunded.
  3. Pack the item unused, in new condition and in its original packaging, then ship it.
  4. We inspect it when it arrives and email you whether the refund is approved.

Return shipping

Postage for a return is paid by you. The exception: if the item is defective or we made a mistake with your order, we cover the return shipping.

When the money comes back

Approved refunds are sent to your original payment method within 5 business days. Your bank or PayPal may need a few more days before the amount shows up. Still nothing after 5 business days? Email us and we will check where it is.

Exchanges

We do not swap items directly. Need a different size or color? Return the piece for a refund using the steps above and place a new order for the one you want.

What we cannot take back

  • Items that show wear, use or damage.
  • Items that are not in their original packaging or condition.

Arrived damaged or faulty?

Email us as soon as you open the parcel, a photo helps. We will replace the item or refund it at no extra cost to you.

Questions

Not sure whether your item qualifies? Write to [email protected] and we will sort it out with you.